MothKill Customer Preparation Centre

Prepare Your Home for Heat Treatment

Everything you need to know before your professional heat treatment. Follow our straightforward instructions to help make your treatment safe, effective and properly organised.

Bed Bugs • Clothes Moths • Carpet Beetles
Step One

Select Your Type of Treatment

Choose the pest being treated to display the preparation instructions specific to your property. The general safety guidance further down applies to all treatments.

Bed Bug Heat Treatment Preparation

  • Make beds, mattresses, bed frames and bedside furniture accessible.
  • Clear excessive clutter from bedrooms and other treatment areas.
  • Do not move potentially infested clothing or bedding into untreated rooms.
  • Do not discard mattresses or furniture without discussing this with us.
  • Tell us about previous insecticide or powder treatments.
  • Do not dismantle beds or empty furniture unless instructed by our technician.
Important: Bed bugs can hide inside furniture, mattresses and belongings. Please do not move items outside or into other properties without advice.
Step Two

Items to Remove or Check Before Treatment

Essential Safety Warning

Aerosols, gas canisters, pressurised containers and other hazardous materials must not remain in areas exposed to treatment temperatures. Contact us before your appointment if you are unsure about an item.

Remove Before Treatment

  • Aerosol sprays and deodorants
  • Gas canisters and lighters
  • Pressurised containers
  • Medicines and medical supplies
  • Candles and wax products
  • Heat-sensitive cosmetics
  • Plants and living organisms
  • Food that may spoil or melt

Electronics and Valuables

  • Televisions and monitors
  • Computers and laptops
  • Power banks and batteries
  • Gaming consoles
  • Musical instruments
  • Photographs and artwork
  • Vinyl records and discs
  • Irreplaceable valuables

Discuss these items with us before deciding whether they should remain.

Furniture and Fittings

  • Laminated furniture
  • MDF furniture
  • Veneered surfaces
  • UPVC fittings
  • Plastic blinds and rails
  • Glued joints and adhesives
  • Heat-sensitive flooring

Heat can cause warping, peeling, delamination or other damage. Please identify concerns beforehand.

Please do not spread the infestation. Moving potentially infested belongings into gardens, vehicles, garages or untreated rooms can spread pests. Ask us how to handle items that must be removed for safety.
Step Three

Getting Your Property Ready

Clear Access

Ensure safe access around beds, furniture, wardrobes and affected areas. Avoid large piles of belongings that prevent heat circulation.

Parking and Equipment

Arrange suitable nearby parking. Our technician needs safe access for heaters, ducting and monitoring equipment.

People and Pets

The property must remain unoccupied during treatment. Arrange for all occupants and pets to stay elsewhere until authorised re-entry.

Step Four

Your Preparation Checklist

Tick each item as you complete it. Your progress will be remembered on this device.

0 of 8 completed

If you cannot complete an item, please tell us in the confirmation form below.

What to Expect

On the Day of Your Heat Treatment

1. Initial Inspection

We check the property, preparation, treatment areas and any potential safety concerns.

2. Heat Treatment

Professional heating equipment raises temperatures in treatment areas. Sensors help us monitor conditions throughout the process.

3. Completion

We explain cooling, safe re-entry, aftercare and any follow-up requirements.

Helpful Answers

Frequently Asked Questions

Should I empty wardrobes and drawers?

Not necessarily. Preparation depends on the infestation and treatment plan. Please follow our instructions rather than moving everything into one room.

Can televisions and computers stay?

Some electronics may be damaged by high temperatures. Please discuss these items with us before treatment.

Will heat damage laminated furniture?

It can. Laminates, MDF, veneers and adhesives may warp, peel or separate. Please tell us about vulnerable items.

Do I need to throw away my mattress?

Usually not. Please speak to us before disposing of mattresses or other furniture.

Can I stay in the property?

No. People and pets must remain outside during treatment until the technician authorises re-entry.

What if I cannot complete the preparation?

Please tell us before your appointment. We can discuss any problems and advise on the next steps.

Final Step

Confirm Your Heat Treatment Preparation

Please complete the form below to confirm your preparation and tell us about any outstanding questions or concerns.

MothKill – Heat Treatment Preparation Confirmation

Section 1 – Customer Details

Please enter your contact details and treatment information.

Section 2 – Preparation Checklist

Please complete all preparation checklist items.

Section 3 – Pest-Specific Questions

Please answer the questions relevant to your selected pest type.

Section 4 – Safety Acknowledgement

Please confirm your understanding of the following safety statements.

Section 5 – Additional Information


Section 6 – Final Confirmation