1. Who We Are

Business: MothKill

Website: www.mothkill.co.uk

Email: admin@mothkill.co.uk

Operating in: United Kingdom

For personal information collected and used for our own business purposes, MothKill acts as the data controller.

2. Personal Information We May Collect

The information we collect depends on how you interact with us. It may include:

Information You Provide

• Your name
• Email address
• Telephone number
• Property or service address
• Details about the pest problem or service required
• Information supplied through enquiry or quotation forms
• Emails, messages and other correspondence
• Appointment and treatment information
• Photographs or other files you choose to send us
• Information necessary to administer payments and bookings

Website & Technical Information

Depending on your cookie choices and the technologies used on our website, information may also include:

• IP address
• Browser and device information
• Pages viewed
• Approximate visit duration
• How visitors reach and use our website
• Cookie and similar technology information

3. How We Collect Personal Information

We may receive personal information:

• Directly from you when you contact us
• Through website enquiry or quotation forms
• By telephone, email or message
• When you book or receive a service
• When you send photographs or other information
• Automatically through our website and permitted technologies

If we receive personal information from another person, such as a landlord, tenant, managing agent or person arranging treatment on your behalf, we will handle that information in accordance with applicable data protection law.

4. How We Use Your Information

We may use personal information to:

• Respond to enquiries
• Provide quotations
• Arrange appointments and treatments
• Provide pest-control and heat-treatment services
• Communicate with customers before and after treatment
• Maintain treatment and service records
• Deal with warranty enquiries and complaints
• Administer payments and outstanding accounts
• Protect and defend our legal rights
• Prevent or investigate misuse, fraud or disputes
• Maintain and improve our website
• Understand how our website is used where permitted
• Meet legal, tax, accounting and regulatory obligations

5. Our Lawful Bases

UK data protection law requires us to have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:

Contract

Where processing is necessary to provide a quotation, arrange a booking or provide a service you have requested.

Legitimate Interests

Where necessary for the reasonable operation and protection of our business, such as maintaining service records, responding to enquiries, improving our services, preventing misuse and dealing with disputes, provided those interests are not overridden by your rights and interests.

Legal Obligation

Where we need to process or retain information to comply with applicable legal, tax, accounting or regulatory requirements.

Consent

Where consent is the appropriate lawful basis, including for certain cookies, similar technologies or marketing activities where consent is required.

6. Cookies & Website Analytics

Our website may use cookies and similar technologies for purposes such as security, website functionality, remembering preferences and understanding how the website is used.

Some cookies are necessary for the website to operate. Other cookies or similar technologies, including certain analytics or tracking technologies, will only be used where permitted by applicable law and, where required, after you have provided consent.

Where a cookie consent facility is provided, you can use it to manage your choices regarding non-essential cookies.

You can also manage cookies through your browser settings, although blocking certain essential cookies may affect website functionality.

7. Who We May Share Information With

We do not sell personal information. We may share information where reasonably necessary with organisations or people that assist us in operating our business, including:

• Website hosting and technical service providers
• Email and communications providers
• Website form and data-processing providers
• Analytics or website performance providers where used lawfully
• Accountants and professional advisers
• Legal advisers and debt-recovery services where necessary
• Insurers where relevant to a claim
• Government bodies, regulators, courts or law-enforcement authorities where required or permitted by law

Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that information is handled securely and lawfully.

8. International Data Transfers

Some technology, hosting, communications, analytics or other service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are used where required.

9. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet relevant legal, accounting, tax, insurance, contractual or dispute-resolution requirements.

The appropriate retention period may depend on:

• The type of information
• Whether you became a customer
• The nature of the service provided
• Warranty or treatment requirements
• Legal and accounting obligations
• Whether the information may be required to establish, exercise or defend a legal claim

When information is no longer reasonably required, we will delete it, securely dispose of it or anonymise it where appropriate.

10. Keeping Your Information Secure

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration or inappropriate disclosure.

Access to personal information is limited to those who reasonably require it for legitimate business purposes.

11. Photographs & Treatment Records

Where relevant to a pest-control service, we may create or retain photographs, treatment information, temperature records, communications and other service records.

These records may be used to provide the service, document treatment, investigate a complaint or warranty claim, deal with a payment dispute, meet legal or insurance requirements, or establish, exercise or defend legal rights.

Photographs supplied by customers may also contain personal information. Please avoid sending unnecessary personal or sensitive information when submitting photographs.

12. Marketing Communications

If MothKill sends direct marketing communications, we will do so in accordance with applicable privacy and electronic communications law.

Where consent is required, we will seek that consent before sending the relevant marketing.

You may ask us to stop sending marketing communications at any time.

13. Your Data Protection Rights

Depending on the circumstances and the lawful basis being used, UK data protection law may give you rights including:

• The right to be informed about how your information is used
• The right to request access to your personal information
• The right to ask for inaccurate information to be corrected
• The right to request deletion of personal information in certain circumstances
• The right to request restriction of processing in certain circumstances
• The right to object to certain processing
• The right to data portability where applicable
• The right to withdraw consent where processing is based on consent

These rights do not apply in every circumstance and may be subject to exemptions provided by law.

To exercise a data protection right, contact: admin@mothkill.co.uk

14. Automated Decision-Making

MothKill does not currently use personal information to make solely automated decisions that produce legal or similarly significant effects on customers.

15. Complaints

If you have a concern about how MothKill handles your personal information, please contact us first so that we have an opportunity to investigate the matter.

You also have the right to raise a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information Commissioner's Office:
Visit the ICO website

16. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website, technology or legal obligations change.

The latest version will be published on this page together with its revision date. We recommend checking this page periodically for significant changes.